Frequently Asked Questions (FAQ) | somai.store

Ordering & Payment

How do I place an order?
Select the product you want to buy, click "Add to cart" and then follow the checkout process. You can pay by card, Swish or other available payment methods.

Which payment methods do you accept?
We accept the most common payment methods, including Visa, Mastercard and other secure payment options at checkout.

Can I change or cancel my order?
Contact us as soon as possible through our contact page if you want to change or cancel your order. We cannot guarantee changes if the order has already been shipped.

Shipping & Delivery

How long does delivery take?
Delivery times vary depending on your location and chosen shipping method. See our shipping policy for more detailed information about delivery times.

Can I track my order?
Yes! Once your order has been shipped, you will receive an email with a tracking number that you can use to track your delivery.

Do you ship internationally?
Yes, we ship to several countries. Shipping costs and delivery times vary depending on the destination.

Returns & Exchanges

What is your return policy?
We offer returns within 14 days of receipt. The product must be unused and in its original packaging. Read more in our return and refund policy.

How do I return an item?
Contact our customer service through the contact page with your order number and reason for the return, and we will help you with the next steps.

When will I receive my refund?
Refunds are issued within 5–10 business days after we have received and approved the return.

Products & Warranty

Do your products come with a warranty?
Yes, we offer a 1-year warranty on our products. The warranty covers manufacturing defects but not damage caused by improper use.

My products arrived damaged. What should I do?
Contact us immediately with photos of the damage and your order number. We will resolve the issue as quickly as possible.

Are your products compatible with all devices?
Compatibility information is available on each product page. Contact us if you are unsure whether a product is suitable for your device.

Account & Privacy

Do I need an account to shop?
No, you can shop as a guest. However, creating an account gives you benefits such as order history and faster checkout.

How do you handle my personal data?
We value your privacy and handle your data in accordance with the GDPR. Read more in our privacy policy.

Contact

How do I contact customer service?
You can reach us through our contact page. We normally respond within 1–2 business days.