Delivery policy
Delivery times and handling
- Order processing: Usually 1-3 business days.
- Shipping time: Standard delivery within the EU usually takes 12–17 business days, but may vary depending on shipping method and geographical location.
- Weekends/Holidays: Orders placed during weekends will be processed the following business day.
Shipping Options and Costs
- Agent (Standard): Delivery to the nearest agent is standard.
- Parcel box: Delivery to parcel locker.
- Home delivery: Delivery to the door, sometimes with evening delivery.
- Shipping cost: The shipping price is stated at checkout.
Tracking and Notification Routines
- Tracking: Ability to track your shipment with the package ID (tracking number) via email or SMS when the package is shipped.
- Notification: Will be sent via email or text message when the package is available for collection.
Responsibilities and Deviations
- Responsibility during transport: The seller is responsible for the goods until they are handed over to the customer (at the agent or door).
- Unclaimed packages: For unclaimed packages, we reserve the right to charge a fee for return shipping and handling costs.
- Address information: It is the customer's responsibility to provide the correct delivery address.
Returns and Complaints
- Right of withdrawal: According to law (the Distance Contracts Act), consumers have a 14-day right of withdrawal.
- Complaints: If the item is broken upon delivery, this must be complained about within 14 days of receiving the item.