Shipping policy

Delivery times and handling

Order processing: Usually 1-3 business days.

Shipping time: Standard delivery within the EU usually takes 12–17 business days, but may vary depending on shipping method and geographical location.

Weekends/Holidays: Orders placed during weekends will be processed the following business day.

Shipping Options and Costs

Agent (Standard): Delivery to the nearest agent is standard.

Parcel box: Delivery to parcel locker.

Home delivery: Delivery to the door, sometimes with evening delivery.

Shipping cost: The shipping price is stated at checkout.

Tracking and Notification Routines

Tracking: Ability to track your shipment with the package ID (tracking number) via email or SMS when the package is shipped.

Notification: Will be sent via email or text message when the package is available for collection.

Responsibilities and Deviations

Responsibility during transport: The seller is responsible for the goods until they are handed over to the customer (at the agent or door).

Unclaimed packages: For unclaimed packages, we reserve the right to charge a fee for return shipping and handling costs.

Address information: It is the customer's responsibility to provide the correct delivery address.

Returns and Complaints

Right of withdrawal: According to law (the Distance Contracts Act), consumers have a 14-day right of withdrawal.

Complaints: If the item is broken upon delivery, this must be complained about within 14 days of receiving the item.