Shipping Policy – Delivery, Shipping Costs and Delivery Times
Shipping policy
Our shipping policy describes how somai.store handles deliveries, shipping costs, delivery times and returns.
We sell a wide range of smart products and tech accessories, including smart watches, smart rings, smart bracelets, RFID rings, AR glasses, AI glasses, AI sports glasses, wireless earbuds, earbuds, wireless headphones, headphones, portable speakers, voice amplifiers, podcast equipment, karaoke stations, FM radio amplifiers, alarm clocks, intercoms for motorcycles, desktop chargers, mobile phone and tablet chargers, car chargers, spiral cables, charging cables, power banks, chargers for smart rings, cases and wallets, screen protectors, finger holders, wrist straps, selfie stands, holders for bicycles and motorcycles, memory cards, repair kits, other mobile accessories, lighting for film and photography, GPS and Bluetooth tracking and cleaning products.
This shipping policy applies to all orders placed through our website and helps you understand how your order is processed from purchase to delivery.
Delivery times and order processing
We normally process all orders within 1-3 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed the next business day.
Standard delivery within the EU usually takes 12-17 business days, but delivery times may vary depending on destination, carrier, and any customs or logistics delays. During busy periods, such as holidays or promotions, delivery times may be slightly longer.
Shipping options and shipping costs
We offer several delivery options depending on destination:
* Delivery to the nearest dealer.
* Delivery to parcel box or parcel locker where the service is available.
* Home delivery to your address, sometimes with evening delivery.
The current shipping cost is always displayed at checkout before you complete your purchase.
Tracking your order
Once your order has been shipped, you will receive an email or SMS with a tracking number so you can follow the journey of your package. Notifications will be sent when the package is ready for pickup or when home delivery is scheduled.
Responsibility and delivery
We are responsible for your order until it has been delivered to you or to your chosen delivery location. It is the customer's responsibility to provide a correct delivery address. If incorrect address information is provided, delivery may be delayed or fail.
Unclaimed packages will be returned to us. In such cases, a return shipping and handling fee may be charged.
Returns and complaints
According to Swedish law, consumers have a 14-day right of withdrawal for distance purchases. If a product is damaged or faulty upon delivery, you must contact us within 14 days of receipt, we will help you with the complaint.
This shipping policy may be updated as necessary to reflect changes in our delivery practices or applicable legislation. We therefore recommend that you read our shipping policy before making a purchase from us. online store.