Shipping Policy – Delivery, Shipping Costs and Delivery Times

  • # Shipping Policy
  • Our **Shipping Policy** describes how Somai.store handles deliveries, shipping costs, delivery times and returns. This **Shipping Policy** applies to all orders placed through our website and helps you understand how your order is processed from purchase to delivery.
  • ## Delivery times and order processing
  • We normally process all orders within **1-3 business days** after payment has been confirmed. Orders placed on weekends or public holidays will be processed the next business day.
  • Standard delivery within the EU usually takes **12-17 business days**, but delivery times may vary depending on destination, carrier, and any customs or logistics delays. During busy periods, such as holidays or promotions, delivery times may be slightly longer.
  • ## Shipping options and shipping costs
  • According to this **Shipping Policy**, we offer several delivery options depending on the destination:
  • * Delivery to the nearest dealer.
  • * Delivery to parcel box or parcel locker where the service is available.
  • * Home delivery to your address, sometimes with evening delivery.
  • The current shipping cost is always displayed at checkout before you complete your purchase.
  • ## Tracking your order
  • Once your order has been shipped, you will receive an email or SMS with a tracking number so you can follow the journey of your package. Notifications will be sent when the package is ready for pickup or when home delivery is scheduled.
  • ## Responsibility and delivery
  • We are responsible for your order until it has been delivered to you or to your chosen delivery location. It is the customer's responsibility to provide a correct delivery address. If incorrect address information is provided, delivery may be delayed or fail.
  • Unclaimed packages will be returned to us. In such cases, a return shipping and handling fee may be charged.
  • ## Returns and complaints
  • According to Swedish law, consumers have a **14-day right of withdrawal** when purchasing online. If an item is damaged or faulty upon delivery, you must contact us within 14 days of receipt and we will help you with the complaint.
  • This **Shipping Policy** may be updated as necessary to reflect changes in our delivery practices or applicable legislation. We therefore recommend that you review our Shipping Policy before making a purchase.