Frequently Asked Questions (FAQ) | somai.store
Order & Payment
How do I place an order?
Select the product you want to purchase, click "Add to cart" and then follow the checkout process. You can pay by card, Swish or other available payment methods.
What payment methods do you accept?
We accept the most common payment methods including Visa, Mastercard, and other secure payment options at checkout.
Can I change or cancel my order?
Please contact us as soon as possible via our contact page if you wish to change or cancel your order. We cannot guarantee changes if the order has already been shipped.
Shipping & Delivery
How long is the delivery time?
Delivery times vary depending on your location and shipping method chosen. Please see our shipping policy for more detailed information on delivery times.
Can I track my order?
Yes! Once your order has shipped, you will receive an email with a tracking number that you can use to follow your delivery.
Do you deliver internationally?
Yes, we ship to several countries. Shipping costs and delivery times vary depending on the destination.
Returns & Exchanges
What is your return policy?
We offer returns within 14 days from the date of receipt. The product must be unused and in its original packaging. Read more in our returns and refund policy.
How do I make a return?
Contact our customer service via the contact page with your order number and reason for the return, and we will help you further.
When will I receive my refund?
Refunds will be made within 5–10 business days after we have received and approved the return.
Products & Warranty
Do your products have a warranty?
Yes, we offer a 1-year warranty on our products. The warranty covers manufacturing defects but not damage caused by improper use.
My products are damaged upon delivery — what do I do?
Please contact us immediately with pictures of the damage and your order number. We will resolve it as quickly as possible.
Are your products compatible with all devices?
Compatibility information can be found on each product page. Please contact us if you are unsure whether a product is compatible with your device.
Account & Integrity
Do I need an account to shop?
No, you can shop as a guest. However, creating an account gives you benefits such as order history and faster checkout.
How do you handle my personal data?
We protect your privacy and handle your data in accordance with GDPR. Read more in our privacy policy.
Contact
How do I contact customer service?
You can reach us via our contact pageWe normally respond within 1–2 business days.